POLICIES & PROCEDURES:
QUALITY ASSURANCE FRAMEWORK
Our aim is to widen access to our training and to help long-term unemployed people to improve their training qualifications and to gain sustained employment.
We will do this by ensuring that there are centre level checks in place to maintain the standard of quality delivery and assessment upon which the centre gained approval to deliver training qualifications.
The Centre will, under the supervision of the Quality Assurance Manager:
1. Ensure there is an internal process in place to monitor the delivery of taught programmes, in order to confirm that there is consistency and that the quality meets the qualification standard.
2. Provide and implement a Registration and Certification Process, to ensure that: individual learners are registered to the correct programme within agreed timescales.
3. Ensure that valid learner certificates are claimed within agreed timescales and there is a secure, accurate and accessible audit trail, which allows individual learner registration and certification claims to be tracked to the certificate issued for the learner
4. Provide and implement any Awarding Body assessment guidance, to ensure that: assessment methodology is valid, reliable and does not advantage or disadvantage any group of learners or individuals
5. Assure accurate and detailed recording of assessment decisions which are open, fair and free from bias, and meets the awarding body standard.
6. Provide and implement an Internal Quality Assurance Strategy, which describes the centre procedures and ensures that: there is an accredited Lead Internal Verifier qualified to verify the subject area
7. Ensure that internal quality assurance is valid, reliable and covers all assessors and programme activities and that there is accurate and detailed recording of internal quality assurance decisions.
8. Provide and implement an Academic Appeals Policy, which describes the centre procedures that enables learners to enquire, question or appeal against an assessment decision. Attempts to reach agreement between the learner and the assessor at the earliest opportunity and standardises and records any appeal. Crosby Training facilitates learners’ ultimate right of appeal to the awarding body and protects the interests of all learners and the integrity of the qualification. The policy is open, fair and free from bias, and meets the awarding body standards.
9. Provide and implement an Fraud Protection Assessment Malpractice Policy, which describes the Centre procedures that:
• identifies and minimises the risk of malpractice by staff or learners;
• responds to any incident of alleged malpractice promptly;
• objectively standardises and records any investigation of malpractice;
• ensures that malpractice procedure is open, fair and free from bias, and meets the awarding body standard;
• imposes appropriate penalties and/or sanctions on learners or staff where incidents (or attempted incidents) of malpractice are proven;
• protects the integrity of the centre and the qualifications.
To maintain continuous improvement, there is an annual self-assessment process in place to identify our strengths and areas needing improvement with a development action plan to address those areas of strength and those needing improvement..
Policy Docs: Quality Assurance Policy Framework: V2022 MP Review date Jan 2026
